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Revenue Kitchen

BDR Outbound Process

Sales Process

BDR Operating Standard

Ensure outbound leads are worked consistently, professionally, and with clean attribution, follow-up, and AE handoff. Outbound success is driven by discipline, repetition, and quality execution.

1
Lead Intake & Prep
BDR

Open the Company record in HubSpot. Review firm website, practice area, and locations. Identify the likely decision-maker (owner, managing partner, marketing lead). Log notes on the Company record.

  • Company record open in HubSpot
  • Firm website & practice areas reviewed
  • Decision-maker identified
  • Notes logged on Company record
Standard No outbound outreach should begin without basic firm context logged.
2
Task Management & Outreach
BDR

Tasks are the system of record. Create a task for every follow-up, mark tasks completed immediately, and always create the next required task. Work leads from assigned sources.

  • Cold prospecting lists
  • ABM target accounts
  • Event lists
  • Recycled MDR Exhausted leads
  • Prior closed-lost or stalled opps
Standard Priority is determined by leadership and campaign focus. Every touchpoint must have a task.
3
Book the Meeting
BDR

When a prospect agrees to a meeting, set up the calendar event and create the deal in HubSpot immediately. Meeting goes on the AE's calendar with all required attendees.

  • Meeting type: Discovery — BDR
  • Title: "Law Firm x Rankings: Intro"
  • Duration: 30 minutes
  • Attendees: AE + BDR + Client
  • Deal created, stage: FTA Booked
  • Pipeline direction: Outbound
Standard Every set requires a deal created immediately with Company + Contact associations and deal owner set to the AE.
4
After Meeting Set
BDR

Execute the 6-step post-set checklist: follow-up email with Loom, thank you postcard, update tracker, attend the meeting, send post-meeting email, and maintain pipeline hygiene.

  • Follow-up email with approved Loom
  • Thank you postcard logged via HubSpot
  • 2026 Tracker updated
  • Attend meeting & hand off to AE
  • Post-meeting thank you email sent
  • Weekly pipeline & tracker cleanup
Standard Every step builds trust and keeps the pipeline clean. Block Friday time for weekly hygiene.
Calendar Event Setup
Outbound Meeting Standard
Meeting Type Discovery — BDR
Title "Law Firm x Rankings: Intro"
Duration 30 minutes
Attendees AE + BDR + Client
Calendar Placed on the AE's calendar
Deal Creation in HubSpot
Required for Every Set
Deal Notes Pertinent info from the call with POC
Deal Owner AE
Lead Owner BDR (you)
Deal Stage FTA Booked
Close Date Last day of the month meeting is booked
Pipeline Outbound
How Heard Outbound — BDR Name
Associations Company + Contact must be associated
After Meeting Set — 6 Steps
1

Follow-Up Email

Send follow-up email with an approved Loom video using the standard template.

2

Thank You Postcard

Log Postal Mail activity on the Company record. Use HubSpot Mobile: Search Company → Log Activity → Postal Mail → Camera → Take Photo.

3

Update Tracker

Update your 2026 Tracker with all meeting details. Ensure lead source and AE are noted.

4

Attend the Meeting

Join the meeting you booked. Introduce the client to the AE, then drop after handoff is complete. If meetings overlap, attend one.

5

Post-Meeting Thank You

If the meeting is held, send the "After Meeting with AE" email template.

6

Pipeline Hygiene

Keep tracker and deal stages updated. Block weekly time (Friday recommended) to clean pipeline and trackers.

Reconnect & Reschedule Rules
Simplified Flow
Research & Prep Outreach Meeting Set Follow-Up Sequence AE Hand-Off Pipeline Hygiene